Course Overview

Course Code
Funding available


Start date
Anytime – start today
Course duration
24 months (varies subject to individual learner requirements )
Support available
Online, telephone, in-class
Study mode
face to face, workplace, classroom

Course Structure and Potential Career Outcomes

This qualification reflects the role of skilled operators who use a broad range of hospitality service, sales or operational skills combined with supervisory skills and sound knowledge of industry operations to plan, monitor and evaluate the work of team members. They operate independently or with limited guidance from others and use discretion to solve non-routine problems.

This qualification provides a pathway to work as a supervisor in hospitality organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multi-skilling and for specialisation in accommodation services, food and beverage, and gaming.

Possible job titles include:

· bar supervisor or team leader

· concierge

· duty manager

· food and beverage supervisor or team leader

· front office supervisor or team leader

· housekeeping supervisor or team leader

· gaming supervisor or team leader

· shift manager

To be awarded a Certificate IV in Hospitality qualification, competency must be achieved in 21 units made up of 9 core units and 12 elective units

Core Units

BSBDIV501 Manage diversity in the workplace

SITHIND004 Work effectively in hospitality service

SITXCCS007 Enhance customer service experiences

SITXCOM005 Manage conflict

SITXFIN003 Manage finances within a budget

SITXHRM001 Coach others in job skills

SITXHRM003 Lead and manage people

SITXMGT001 Monitor work operations

SITXWHS003 Implement and monitor work health and safety practices

Elective unit selection will be completed through consultation with your course advisor and must be relevant to the work environment and the qualification, maintaining the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome


There are no entry requirements for this qualification.

Candidates are required to complete a Language, Literacy and Numeracy Assessment at application for admission which is used to determine the level of support (if any) that may be required, or adjustment needed to the training plan on enrolment.