Course Overview

Course Code
Funding available


Start date
Anytime – start today
Course duration
24 months (varies subject to individual learner requirements
Support available
Online, telephone, in-class
Study mode
face to face, workplace, classroom

Course Structure and Potential Career Outcomes

This qualification reflects the role of individuals who have a range of well-developed hospitality service, sales or operational skills and sound knowledge of industry operations. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.

This qualification provides a pathway to work in organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multiskilling and for specialisation in accommodation services, food and beverage and gaming.

Potential job titles include:

· espresso coffee machine operator

· food and beverage attendant

· front desk receptionist

· front office assistant

· function attendant

· function host

· gaming attendant

· guest service agent

· housekeeper

· restaurant host

· senior bar attendant

· waiter

To be awarded a Certificate III in Hospitality qualification, competency must be achieved in 15 units made up of 7 core units and 8 elective units

Core Units

BSBWOR203 Work effectively with others

SITHIND002 Source and use information on the hospitality industry

SITHIND004 Work effectively in hospitality service

SITXCCS006 Provide service to customers

SITXCOM002 Show social and cultural sensitivity

SITXHRM001 Coach others in job skills

SITXWHS001 Participate in safe work practices

Elective unit selection will be completed through consultation with your course advisor and must be relevant to the work environment and the qualification, maintaining the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome


There are no entry requirements for this qualification.

Candidates are required to complete a Language, Literacy and Numeracy Assessment at application for admission which is used to determine the level of support (if any) that may be required, or adjustment needed to the training plan on enrolment.