Course Overview

Course Code
Funding available


Start date
Anytime – start today
Course duration
24 months (varies subject to individual learner requirements )
Support available
Online, telephone, in-class
Study mode
face to face, workplace, classroom

Course Structure and Potential Career Outcomes

This qualification reflects the role of individuals who lead a frontline team and manage day-to-day operations of a retail store or department to implement and deliver on organisational objectives and standards. These individuals possess a range of highly developed selling and customer engagement skills with sound knowledge of product and service offerings. They work with independence, taking responsibility for their own functions and outputs.

This qualification provides a pathway to work in a diverse range of retail settings including speciality retailers, supermarkets, department stores, and quick service restaurants.

Individuals with this qualification are able to perform roles such as store manager, department manager and assistant store manager.

To be awarded a Certificate IV in Retail Management qualification, competency must be achieved in 11 units made up of 7 core units and 4 elective units

Core Units

SIRRRTF002 Monitor retail store financials

SIRXCEG004 Create a customer-centric culture

SIRXHRM002 Maintain employee relations

SIRXMGT002 Lead a frontline team

SIRXRSK002 Maintain store security

SIRXSLS003 Achieve sales results

SIRXWHS003 Maintain workplace safety

Elective unit selection will be completed through consultation with your course advisor and must be relevant to the work environment and the qualification, maintaining the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome


Entry to this qualification is open to individuals who:

· have achieved a Certificate III in Retail


· have relevant industry employment experience in a job role that has involved the application of skills and knowledge described in core units of competency from the SIR30216 Certificate III in Retail.

Candidates are required to complete a Language, Literacy and Numeracy Assessment at application for admission which is used to determine the level of support (if any) that may be required, or adjustment needed to the training plan on enrolment.