Services We Provide

Upsell & Cross Selling Training

Focus in upselling and Cross Selling is one of the best strategies to make your business more profitable. Increasing the spend average of every customer is one of the easiest methods of increasing revenue without any extra effort or labour costs. Mathisi consultants are proven successful upsellers in the retail industry.

Customer Service

In a society where there is multiple competitors selling similar products, customer service is the only point of difference. Did you know statistics show that an average of 96% of businesses will not hear from unhappy customers? That means for every 1 complaint you receive there are another 25 customers who were unhappy with your company but did not make their complaint known. Many people will not make a complaint about your company but THEY DON’T COME BACK. Training your team members to give great customer service and exceed your customer’s expectations can be the only point of difference between you and the outlet next door.

Merchandising

Ever heard the first bite is with the eyes? People are visual buyers and if your product is not merchandised well then your sales can suffer as a result. An outlet that has very limited or depleted stock can be merchandised in such a way that it gives the customer the perception that you are full and ready for their business.

Business Plans

If you are trying to apply for business finance then Mathisi can help you create a business plan. For all banks they will expect to see some sort of business plan that incorporates all aspects of operating a business. Mathisi consultants can help you build a business plan that suits your business.