PAYMENT METHODS

Course fees are payable by;

• electronic funds transfer

• direct deposit

RECORDING AND AUTHORISATION OF ALL FEES

All fee information, including course fees, administration fees, materials fees and any other charges; issuance of a replacement qualification Statement of Results are outlined and authorised by the relevant payee in the Consultation Agreement and the Enrolment Form that are a requirement of our enrolment process.

Please ensure you read these fees before signing the agreement and / Enrolment Form.

PAYMENT TERMS

All Payment terms and conditions are outlined in the Employer Consultation Agreement. This includes the timing and amount of fees to be paid and any non-refundable deposit/administration fee.

Please ensure you read these terms before signing the agreement.

FEES PAID IN ADVANCE POLICY

The CEO/DIRECTOR shall ensure that one of the following acceptable options for collecting learner fees paid in advance are in place prior to the commencement of accepting fees paid in advance:

MATHISI may accept payment of no more than $1000 from each individual learner prior to the commencement of the course. Following course commencement, MATHISI may require payment of additional fees in advance from the learner but only such that at any given time, the total amount required to be paid which is attributable to tuition or other services yet to be delivered to the learner does not exceed $1,500.

FEE FOR REPEAT OF TRAINING

Mathisi provides sufficient post assessment support and guidance to ensure students complete their training and assessment. We will provide for at least three reassessment attempts for students who are deemed ‘not yet competent’ on completion of training and assessment.

Following the third attempt resulting in a ‘not yet competent’ result, we will require the student to extend their course or re-enrol in the unit or units where three ‘not yet competent’ results have been recorded.

In the instance of a Fee for Service Learner who is deemed not yet competent on completion of training and assessment, the RTO may decide to charge additional fees. This will be discussed with the Learner and MATHISI’s CEO/DIRECTOR prior to establishing the fee. This will be documented in a new Consultation Agreement.

REFUNDS POLICY

Traineeships

For Traineeships, any payment made upfront will be credited back at the nominal hour rate for that year for any unit that has not yet been commenced. For units not paid for will be charged at a rate of the nominal hour rate for that year, as per the stream schedule on the student’s enrolment paperwork. Students who withdraw in writing are entitled to a full refund of course fees for any units that have not had commencement of training.

Certificate 3 Guarantee

For students receiving Certificate 3 Guarantee funding, refunds will be calculated at the gazetted co-contribution fee per unit that has not been commenced.

Fee for Service/Individual Learning

MATHISI will pay a refund to learners or intending learners in certain circumstances:

1. Refund may be applicable if:

· The course offered does not start on the agreed default date

· Pro-rata Refund:

i. The course stops being provided after it starts and before it is completed

ii. The course is not provided fully to the learners because the MATHISI has been sanctioned

· The learner cancels or withdraws in writing from the course before the agreed default date

2. Partial Refund may be applicable if:

· The course starts on the agreed start date, but the learner does not start on the agreed starting date and has not previously withdrawn from the course or advised of reasons for suspending training

· The learner cancels or withdraws in writing from the course after the agreed default date

MATHISI will not refund fees paid in advance unless training cancellation INCLUDES more than 14 days ‘notice in writing.

The following percentage of refund will apply to all training cancellations:

· Where 20% or less of the course has been provided to the learner a 100% refund less $200.00 admin fee will apply.

· Where less than 50% of the course has been provided to the learner a 50% refund less $200.00 admin fee will apply.

· Where 50% or more of the course has been provided to the learner no refund will apply.

MATHISI will process the refund within 2 weeks of receiving an approved written claim. In all circumstances

MATHISI will provide a statement and an explanation of how the refund was calculated.

OTHER COSTS

Reissuance of Award – Full Qualification or Statement of Attainment $35