Course Overview


Course Code
SIT40416
Course price
$
Payment options
Upfront, payment plan
Funding available

Yes – Learn more

Start date
Anytime – start today
Course duration
Up to 18months (varies subject individual learner requirements.)
Support available
Online, telephone, in-class
Study mode
In-class, online

Potential career outcomes

Food and Beverage Supervisor,Front Office Supervisor,Concierge,Gaming Supervisor

Course description

21 units must be completed:

9 core units
12 elective units, consisting of:
1 unit from Group A
7 units from Group B
4 units from Group B, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Course Structure


Core units

Manage diversity in the workplace (BSBDIV501)

This unit describes the skills and knowledge required to manage diversity in the workplace. It covers implementing the organisation s diversity policy, fostering diversity within the work team and promoting the benefits of a diverse workplace.

Work effectively in hospitality service (SITHIND004)

This unit describes the performance outcomes, skills and knowledge required to work effectively in a hospitality environment and provide service to customers during service periods.

Enhance customer service experiences (SITXCCS007)

This unit describes the performance outcomes, skills and knowledge required to provide professional and personalised customer service experiences. It requires the ability to determine and meet customer preferences, develop customer relationships, respond to difficult service situations, and take responsibility for resolving complaints.

Manage conflict (SITXCOM005)

This unit describes the performance outcomes, skills and knowledge required to resolve complex or escalated complaints and disputes with internal and external customers and colleagues. It requires the ability to use effective conflict resolution techniques and communication skills to manage conflict and develop solutions. It does not cover formal negotiation, counselling or mediation.

Manage finances within a budget (SITXFIN003)

This unit describes the performance outcomes, skills and knowledge required to take responsibility for budget management where others may have developed the budget. It requires the ability to interpret budgetary requirements, allocate resources, monitor actual income and expenditure, and report on budgetary deviations.

Coach others in job skills (SITXHRM001)

This unit describes the performance outcomes, skills and knowledge required to provide on-the-job coaching to colleagues. It requires the ability to explain and demonstrate specific skills, knowledge and procedures and monitor the progress of colleagues until they are able to operate independently of the coach.

Lead and manage people (SITXHRM003)

This unit describes the performance outcomes, skills and knowledge required to lead and manage people including in teams and support and encourage their commitment to the organisation. It requires the ability to lead by example and manage performance through effective leadership.

Monitor work operations (SITXMGT001)

This unit describes the performance outcomes, skills and knowledge required to oversee and monitor the quality of day-to-day work. It requires the ability to communicate effectively with team members, plan and organise operational functions, and solve problems.

Implement and monitor work health and safety practices (SITXWHS003)

This unit describes the performance outcomes, skills and knowledge required to implement predetermined work health and safety practices designed, at management level, to ensure a safe workplace. It requires the ability to monitor safe work practices and coordinate consultative arrangements, risk assessments, work health and safety training, and the maintenance of records.

Elective units (Group A)

Elective units (Group B)

Requirements


There are no entry requirements for this qualification.