Course Overview

Course Code
SIT30616
Course price
$
Payment options
Upfront, payment plan
Funding available

Yes – Learn more

Start date
Anytime – start today
Course duration
Up to 18months (varies subject individual learner requirements.)
Support available
Online, telephone, in-class
Study mode
In-class, online

Potential career outcomes

espresso coffee machine operator
food and beverage attendant
front desk receptionist
front office assistant
function attendant
function host
gaming attendant
guest service agent
housekeeper
restaurant host
senior bar attendant
waiter.

Course description

15 units must be completed:

7 core units
8 elective units, consisting of:
1 unit from Group A
5 units from Group B
2 units from Group B, Group C, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Course Structure

Core units

Work effectively with others (BSBWOR203)

This unit describes the skills and knowledge required to work cooperatively with others and deal effectively with issues, problems and conflict.

Source and use information on the hospitality industry (SITHIND002)

This unit describes the performance outcomes, skills and knowledge required to source and use current and emerging information on the hospitality industry. This includes industry structure, technology, laws and ethical issues specifically relevant to the hospitality industry. Hospitality personnel integrate this essential knowledge on a daily basis to work effectively in the industry.

Work effectively in hospitality service (SITHIND004)

This unit describes the performance outcomes, skills and knowledge required to work effectively in a hospitality environment and provide service to customers during service periods.

Provide service to customers (SITXCCS006)

This unit describes the performance outcomes, skills and knowledge required to communicate effectively with and provide quality service to both internal and external customers. It requires the ability to establish rapport with customers, determine and address customer needs and expectations, and respond to complaints.

Show social and cultural sensitivity (SITXCOM002)

This unit describes the performance outcomes, skills and knowledge required to be socially aware when serving customers and working with colleagues. It requires the ability to communicate with people from a range of social and cultural groups with respect and sensitivity, and to address cross-cultural misunderstandings should they arise.

Participate in safe work practices (SITXWHS001)

This unit describes the performance outcomes, skills and knowledge required to incorporate safe work practices into own workplace activities. It requires the ability to follow predetermined health, safety and security procedures and to participate in organisational work health and safety (WHS) management practices.

Coach others in job skills (SITXHRM001)

This unit describes the performance outcomes, skills and knowledge required to provide on-the-job coaching to colleagues. It requires the ability to explain and demonstrate specific skills, knowledge and procedures and monitor the progress of colleagues until they are able to operate independently of the coach.

Elective units

Requirements

There are no entry requirements for this qualification.