Course Overview


Course Code
SIR40316
Course price
$
Payment options
Upfront, payment plan
Funding available

Yes – Learn more

Start date
Anytime – start today
Course duration
Up to 18months (varies subject individual learner requirements.)
Support available
Online, telephone, in-class
Study mode
In-class, online

Potential career outcomes

Store Manager,Department Manager

Course description

11 units must be completed:

7 core units
4 elective units, consisting of:
2 units from the list below
2 units from the list below, elsewhere in SIR Retail Services Training Package, or any other current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Course Structure


Core units

Monitor retail store financials (SIRRRTF002)

This unit describes the performance outcomes, skills and knowledge required to manage retail store financials by controlling costs, managing rosters and stock levels, and reviewing financial performance.

Create a customer-centric culture (SIRXCEG004)

This unit describes the performance outcomes, skills and knowledge required to manage and ensure the delivery of customer service standards and work with team members to improve customer experiences.

Maintain employee relations (SIRXHRM002)

This unit describes the performance outcomes, skills and knowledge required to maintain employee relations in the workplace and implement dispute and grievance procedures when employment related issues occur.

Lead a frontline team (SIRXMGT002)

This unit describes the performance outcomes, skills and knowledge required to lead and manage a frontline team by delegating work, monitoring performance and taking action to improve standards of performance.

Maintain store security (SIRXRSK002)

This unit describes the performance outcomes, skills and knowledge required to maintain store security in a retail environment.

Achieve sales results (SIRXSLS003)

This unit describes the performance outcomes, skills and knowledge required to drive the sales of products and services, and create a sales environment, to meet sales targets.

Maintain workplace safety (SIRXWHS003)

This unit describes the performance outcomes, skills and knowledge required to ensure organisational policies and procedures and legislative requirements are adhered to in the workplace by monitoring and coordinating workplace health and safety practices.

Elective units

Roster staff (SITXHRM002)

This unit describes the performance outcomes, skills and knowledge required to develop, administer and communicate staff rosters. It requires the ability to plan rosters according to industrial provisions, operational efficiency requirements, and within wage budgets.

Coordinate implementation of customer service strategies (BSBCUS401)

This unit describes the skills and knowledge required to advise, carry out and evaluate customer service strategies.

Process payroll (BSBFIA302A)

Process payroll from provided data in manual and computerised systems.

Promote innovation in a team environment (BSBINN301)

This unit describes the skills and knowledge required to be an effective and proactive member of an innovative team.

Requirements


Entry to this qualification is open to individuals who:

have achieved a Certificate III in Retail
or

have relevant industry employment experience in a job role that has involved the application of skills and knowledge described in core units of competency from the SIR30216 Certificate III in Retail.