Course Overview


Course Code
SIR30216
Course price
$
Payment options
Upfront, payment plan
Funding available

Yes – Learn more

Start date
Anytime – start today
Course duration
Up to 18months (varies subject individual learner requirements.)
Support available
Online, telephone, in-class
Study mode
In-class, online

Potential career outcomes

Sales Team Leader (Retail),Customer Service Representative,Retail Supervisor,Cashier,Sales Assistant,Team Leader,Retail Assistant

Course description

13 units must be completed:

8 core units
5 elective units, consisting of:
3 units from the list below
2 units from the list below, elsewhere in SIR Retail Services Training Package, or any other current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Course Structure


Core units

Work effectively in a customer service environment (SIRXIND101)

The performance outcomes, skills and knowledge required to work effectively in a customer service business environment.

Identify and respond to security risks (SIRXRSK001)

This unit describes the performance outcomes, skills and knowledge required to identify security risks related to customers, team members, merchandise and money, and take appropriate action, within scope of job role, to eliminate or minimise those risks.

Contribute to workplace health and safety (SIRXWHS002)

This unit describes the performance outcomes, skills and knowledge required to follow organisational policies and procedures for safe work practice.

This unit applies to individuals working at all levels in a diverse range of industry sectors and business contexts.

Engage the customer (SIRXCEG001)

This unit describes the performance outcomes, skills and knowledge required to interact and communicate with a diverse range of customers to assist with basic enquiries and contribute to a service culture.

Assist with customer difficulties (SIRXCEG002)

This unit describes the performance outcomes, skills and knowledge required to solve customer problems and use techniques to deal with customer difficulties.

Build customer relationships and loyalty (SIRXCEG003)

This unit describes the performance outcomes, skills and knowledge required to build customer relationships and foster customer loyalty.

Sell to the retail customer (SIRXSLS001)

This unit describes the performance outcomes, skills and knowledge required to deliver quality customer service and sell to retail customers. It requires the ability to determine customer needs, match products and services to their needs, and facilitate a sale.

Work effectively in a team (SIRXCOM002)

This unit describes the performance outcomes, skills and knowledge required to communicate and work cooperatively with both peer and senior team members to contribute to the achievement of team goals.

Elective units

Provide online customer service (SIRXCEG006)

This unit describes the performance outcomes, skills and knowledge required to interact with customers using online communication tools. It requires the ability to provide information to customers, handle customer difficulties, and provide customer service and support in an online environment.

Organise and maintain the store environment (SIRXIND002)

This unit describes the performance outcomes, skills and knowledge required to organise, clean and maintain the work environment to ensure optimal workplace appearance and safety.

Style the customer (SIRRSTY001)

This unit describes the performance outcomes, skills and knowledge required to style a customer in trends and product ranges by making product recommendations suited to the customer and their needs.

Build sales of branded products (SIRWSLS003)

This unit describes the performance outcomes, skills and knowledge required to plan, implement and report on sales and promotional activities in a territory.

Promote team cohesion  (SIRXCOM003)

This unit describes the performance outcomes, skills and knowledge required to create a team and workplace culture that supports the achievement of organisational goals and objectives.

Requirements


There are no entry requirements for this qualification.