Course Overview
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Potential career outcomes
Sales Team Leader (Retail),Customer Service Representative,Retail Supervisor,Cashier,Sales Assistant,Team Leader,Retail Assistant
Course description
13 units must be completed:
8 core units
5 elective units, consisting of:
3 units from the list below
2 units from the list below, elsewhere in SIR Retail Services Training Package, or any other current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
Course Structure
Core units
The performance outcomes, skills and knowledge required to work effectively in a customer service business environment.
This unit describes the performance outcomes, skills and knowledge required to identify security risks related to customers, team members, merchandise and money, and take appropriate action, within scope of job role, to eliminate or minimise those risks.
This unit describes the performance outcomes, skills and knowledge required to follow organisational policies and procedures for safe work practice.
This unit applies to individuals working at all levels in a diverse range of industry sectors and business contexts.
This unit describes the performance outcomes, skills and knowledge required to interact and communicate with a diverse range of customers to assist with basic enquiries and contribute to a service culture.
This unit describes the performance outcomes, skills and knowledge required to solve customer problems and use techniques to deal with customer difficulties.
This unit describes the performance outcomes, skills and knowledge required to build customer relationships and foster customer loyalty.
This unit describes the performance outcomes, skills and knowledge required to deliver quality customer service and sell to retail customers. It requires the ability to determine customer needs, match products and services to their needs, and facilitate a sale.
This unit describes the performance outcomes, skills and knowledge required to communicate and work cooperatively with both peer and senior team members to contribute to the achievement of team goals.
Elective units
This unit describes the performance outcomes, skills and knowledge required to interact with customers using online communication tools. It requires the ability to provide information to customers, handle customer difficulties, and provide customer service and support in an online environment.
This unit describes the performance outcomes, skills and knowledge required to organise, clean and maintain the work environment to ensure optimal workplace appearance and safety.
This unit describes the performance outcomes, skills and knowledge required to style a customer in trends and product ranges by making product recommendations suited to the customer and their needs.
This unit describes the performance outcomes, skills and knowledge required to plan, implement and report on sales and promotional activities in a territory.
This unit describes the performance outcomes, skills and knowledge required to create a team and workplace culture that supports the achievement of organisational goals and objectives.
Requirements
There are no entry requirements for this qualification.