Course Overview

Course Code
Course price
Payment options
Upfront, payment plan
Funding available

Yes – Learn more

Start date
Anytime – start today
Course duration
Up to 18months (varies subject individual learner requirements.)
Support available
Online, telephone, in-class
Study mode
In-class, online

Potential career outcomes

Potential career outcomes

  • Accounts payable/receivable clerk
  • Data entry operator
  • Junior personal assistant
  • Receptionist
  • Office administrator
  • Word processing operator

Course description

Course Structure

The 1 core and 11 elective units in this certificate will help you develop the relevant skills and knowledge of business needed to perform duties called for in top positions.

The elective units can be selected from the units listed here, any endorsed training package or accredited course – as long as they are consistent with the with the work outcome, local industry requirements and the qualification level.

Course Structure

Core units

Apply knowledge of workplace health and safety legislation in the workplace (BSBWHS302A)

Understand work health and safety acts, regulations and codes of practice, and contribute to achieving compliance with this legislation in the workplace.

Elective units

Write simple documents (BSBWRT301A)

Plan, draft and finalise a basic document for a broad range of workplace situations.

Design and produce text documents (BSBITU303A)

Design and develop predominantly text-based documents using advanced features of word processing software.

Design and produce business documents (BSBITU306A)

Design and produce various business documents and publications using a variety of computer applications.

Produce spreadsheets (BSBITU304A)

Develop spreadsheets through the use of relevant software using formatting, formulae and chart design skills.

Produce desktop published documents (BSBITU309A)

Design and produce desktop published documents using technical knowledge.

Maintain store safety (SIRXWHS302)

Informing and involving team members, monitoring and maintaining a safe work environment, implementing emergency procedures, identifying a need for training and maintaining adequate records.

Work effectively with diversity (BSBDIV301A)

Recognise and interact productively with diversity in the workplace by covering sensitive responses to, and interactions with, all manner of diversity that might be encountered.

Organise schedules (BSBADM307B)

Manage appointments and diaries for other staff and supervisors using manual and electronic methods, schedules and other appointment systems.

Build relationships with customers (SIRXSLS303)

Develop and maintain expert knowledge to provide accurate product information to customers, including post-sales support.

Process customer complaints (BSBCMM301B)

Gain the skills and knowledge to handle formal and informal feedback and complaints from customers, using discretion and judgement to provide knowledge of products, customer service systems and organisational policies to provide technical advice and support.

Deliver and monitor a service to customers (BSBCUS301B)

Identify needs and monitor service provided to customers, using technical advice and support either in short or long-term interaction.


There are no formal education prerequisites for this course.

English requirements

In this course, you will need to read comprehensive learner workbooks and textbooks, undertake a range of written assessments and independent research activities, and engage in classroom or online discussions.

Entry requires the successful completion of Year 10 level English. If you have not achieved this, you can demonstrate this knowledge by completing our pre-course commencement Literacy, Language and Numeracy assessment.

Course requirements


  • Stationary (Blue or black pen only)
  • Proof of Australian or New Zealand citizenship, or Australian Permanent Residency
  • Proof of Queensland residency
  • Proof of age
  • An electronic copy of your employment resume
  • Statement of Results for any prior Qualifications


  • Microsoft Office 2010 or equivalent
  • Broadband internet connection
  • 2GB of RAM
  • CD-ROM or DVD drive
  • Adobe Reader XI or equivalent
  • Printer and associated software
  • Scanner and associated software
  • File compression software