Course Overview


Course Code
BSB30415
Course price
$10
Payment options
Upfront or on a payment plan
Funding available

Yes – Learn more

Start date
Anytime – start today
Course duration
Up to 18months (varies subject individual learner requirements.)
Support available
Online, telephone, in-class
Study mode
In-class and online

Potential career outcomes

  • Accounts payable/receivable clerk
  • Data entry operator
  • Junior personal assistant
  • Officer administrator
  • Receptionist
  • Work processing operator

Course description

 

Conditions: Students cannot be currently enrolled in or have completed a Certificate III or higher previously; Students must be Australian/NZ citizens or permanent residents with a residential address located in QLD.

This qualification attracts a student contribution fee of $10 which is payable upon enrolment. The training is

delivered with the Queensland Government Certificate 3 Guarantee Program for eligible students.

Course Structure


Core units

Develop keyboarding speed and accuracy (BSBITU307A)

Develop keyboard skills with speed and accuracy using touch typing techniques.

Contribute to health and safety of self and others (BSBWHS201A)

Participate in work health and safety processes to protect own health and safety, and that of others.

Elective units

Apply knowledge of workplace health and safety legislation in the workplace (BSBWHS302A)

Understand work health and safety acts, regulations and codes of practice, and contribute to achieving compliance with this legislation in the workplace.

Work effectively with diversity (BSBDIV301A)

Recognise and interact productively with diversity in the workplace by covering sensitive responses to, and interactions with, all manner of diversity that might be encountered.

Process customer complaints (BSBCMM301B)

Gain the skills and knowledge to handle formal and informal feedback and complaints from customers, using discretion and judgement to provide knowledge of products, customer service systems and organisational policies to provide technical advice and support.

Deliver and monitor a service to customers (BSBCUS301B)

Identify needs and monitor service provided to customers, using technical advice and support either in short or long-term interaction.

Organise schedules (BSBADM307B)

Manage appointments and diaries for other staff and supervisors using manual and electronic methods, schedules and other appointment systems.

Process payroll (BSBFIA302A)

Process payroll from provided data in manual and computerised systems.

Write simple documents (BSBWRT301A)

Plan, draft and finalise a basic document for a broad range of workplace situations.

Design and produce text documents (BSBITU303A)

Design and develop predominantly text-based documents using advanced features of word processing software.

Produce spreadsheets (BSBITU304A)

Develop spreadsheets through the use of relevant software using formatting, formulae and chart design skills.

Produce desktop published documents (BSBITU309A)

Design and produce desktop published documents using technical knowledge.

Design and produce business documents (BSBITU306A)

Design and produce various business documents and publications using a variety of computer applications.

Requirements


There are no formal education prerequisites for this course.

Conditions: Students cannot be currently enrolled in or have completed a Certificate III or higher previously; Students must be Australian/NZ citizens or permanent residents with a residential address located in QLD.

This qualification attracts a student contribution fee of $10 which is payable upon enrolment. The training is

delivered with the Queensland Government Certificate 3 Guarantee Program for eligible students.

English requirements

In this course, you will need to read comprehensive learner workbooks and textbooks, undertake a range of written assessments and independent research activities, and engage in classroom or online discussions.

Entry requires the successful completion of Year 10 level English. If you have not achieved this, you can demonstrate this knowledge by completing our pre-course commencement Literacy, Language and Numeracy assessment.

Course requirements

In-class

  • Stationary (Blue or black pen only)
  • Proof of Australian or New Zealand citizenship, or Australian Permanent Residency
  • Proof of Queensland residency
  • Proof of age
  • An electronic copy of your employment resume
  • Statement of Results for any prior Qualifications

Online

  • Microsoft Office 2010 or equivalent
  • Broadband internet connection
  • 2GB of RAM
  • CD-ROM or DVD drive
  • Adobe Reader XI or equivalent
  • Printer and associated software
  • Scanner and associated software
  • File compression software