Course Overview


Course Code
SIR20216
Funding available

Yes – Learn more

Start date
Anytime – start today
Course duration
12months (varies subject to individual learner requirements )
Support available
Online, telephone, in-class
Study mode
face to face, workplace, classroom

Course Structure and Potential Career Outcomes


This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.

This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator.

To be awarded a Certificate II in Retail Services qualification, competency must be achieved in 12 units made up of 7 core units and 5 elective units

Core Units

SIRXCEG001 Engage the customer

SIRXCOM001 Communicate in the workplace to support team and customer outcomes

SIRXIND001 Work effectively in a service environment

SIRXIND003 Organise personal work requirements

SIRXPDK001 Advise on products and services

SIRXRSK001 Identify and respond to security risks

SIRXWHS002 Contribute to workplace health and safety

Elective unit selection will be completed through consultation with your course advisor and must be relevant to the work environment and the qualification, maintaining the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome

Requirements


The are no pre-requisites for entry into this course however, candidates are required to complete a Language, Literacy and Numeracy Assessment at application for admission which is used to determine the level of support (if any) that may be required, or adjustment needed to the training plan on enrolment.