Course Overview
Course Code
SIR20216
Course price
$
Payment options
Upfront, payment plan
Funding available
Yes – Learn more
Start date
Anytime – start today
Course duration
Up to 18months (varies subject individual learner requirements.)
Support available
Online, telephone, in-class
Study mode
In-class, online
Potential career outcomes
Cashier,Retail Liquor Outlet Attendant,Food Sales Assistant (Fast Food Outlets),Retail Assistant,Customer service assistant
Course description
12 units must be completed:
7 core units
5 elective units, consisting of:
3 units from the list below
2 units from the list below, elsewhere in SIR Retail Services Training Package, or any other current Training Package or accredited course.
Course Structure
Core units
Engage the customer (SIRXCEG001)
This unit describes the performance outcomes, skills and knowledge required to interact and communicate with a diverse range of customers to assist with basic enquiries and contribute to a service culture.
Communicate in the workplace to support team and customer outcomes (SIRXCOM101)
Establish contact with customers, process information, work in a team, maintain personal presentation, follow routine instructions, and read and interpret retail documents.
Work effectively in a customer service environment (SIRXIND101)
The performance outcomes, skills and knowledge required to work effectively in a customer service business environment.
Organise personal work requirements (SIRXIND003)
This unit describes the performance outcomes, skills and knowledge required to organise and prioritise individual work requirements. It requires the ability to identify tasks for completion, complete tasks according to workplace requirements and respond to changes in personal work requirements.
Advise on products and services (SIRXSLS002A)
Apply specialist or general product knowledge and experience in offering advice to customers.
Identify and respond to security risks (SIRXRSK001)
This unit describes the performance outcomes, skills and knowledge required to identify security risks related to customers, team members, merchandise and money, and take appropriate action, within scope of job role, to eliminate or minimise those risks.
Contribute to workplace health and safety (SIRXWHS002)
This unit describes the performance outcomes, skills and knowledge required to follow organisational policies and procedures for safe work practice.
This unit applies to individuals working at all levels in a diverse range of industry sectors and business contexts.
Elective units (Group A)
Handle food safely in a retail environment (SIRRFSA001)
This unit describes the performance outcomes, skills and knowledge required to handle food safely in the retail environment following organisational food safety procedures and relevant legislation and standard procedures.
Receive and handle retail stock (SIRRINV001)
This unit describes the performance outcomes, skills and knowledge required to receive and store retail stock. It requires the ability to check stock quality and quantity against order requirements; store or present stock correctly; and maintain cleanliness of stock-handling areas.
Advise on food products and services (SIRXPDK002)
This unit describes the performance outcomes, skills and knowledge required to develop product and service knowledge and provide information to customers about fresh food and food products, including convenience foods.
Follow point-of-sale procedures (SIRXSLS002)
This unit describes the performance outcomes, skills and knowledge required to follow point-of-sale work systems, process transactions and complete sales.
Identify and respond to security risks (SIRXRSK001)
This unit describes the performance outcomes, skills and knowledge required to identify security risks related to customers, team members, merchandise and money, and take appropriate action, within scope of job role, to eliminate or minimise those risks.
Elective units (Group B)
Requirements
There are no entry requirements for this qualification.